FAQs

We sit between you and the carriers. You tell us the load and the dates; we pick the right mode and haulier from 4,800 vetted partners, negotiate the rate, handle the paperwork, track the movement and stay accountable if anything goes wrong — for less than running your own transport desk.

Standard loads are quoted within two working hours. Complex or multimodal movements take a little longer while we confirm line space and permits — your broker will tell you exactly when to expect the rate.

Yes. Every movement runs under full goods-in-transit cover, and high-value consignments can be insured to declared value on request. Certificates are available before the load moves.

All of it. As an AEO-accredited broker we file import and export entries, check EORI and commodity codes, arrange duty deferment and pre-clear consignments so goods rarely stop at the border.

Milestone updates arrive by email automatically — collected, in transit, cleared, delivered — with GPS positions on road legs and vessel tracking on ocean legs. Your customer portal shows every live consignment in one view.

A single pallet. Groupage, part-loads and full loads all run on the same desk, so small consignments get the same tracking and accountability as dedicated trailers.

Yes — our bonded warehouse holds ambient and containerised stock by the pallet, with pick-and-pack, cross-dock and a live stock portal. Many customers land imports with us and call stock off as stores need it.

One all-in rate agreed before the load moves, then one consolidated invoice after delivery with proof of delivery attached. Account customers are billed weekly or monthly; occasional shippers pay by card or transfer.